Suppressed Anger, Retaliation Doctrine, and Workplace Culture

Retaliation in the Workplace : The Roles of Distributive , Procedural , and Interactional Justice

The authors investigated the relationship between organizational justice and organizational retaliation behavior—adverse reactions to perceived unfairness by disgruntled employees toward their employer—in a sample of 240 manufacturing employees. Distributive, procedural, and interactional justice interacted to predict organizational retaliation behavior. A relation between distributive justice ...

2 The semiotic account of trademark doctrine and trademark culture

Semiotics is the study of signs and sign systems. While linguistics concerns itself specifically with human speech, semiotics investigates " the processes and effects of the production and reproduction, reception and circulation of meaning in all forms, used by all kinds of agent[s] of communication. " 1 Semiotic thought developed into its own distinctive field of inquiry in the late-nineteenth...

Running Head: ANGER INTENSITY AND CULTURE Is Customer Anger Rewarded? The Role of Anger Intensity and Power Distance

We investigate the role of the intensity of anger displayed by customers on the tendencies of service agents to award compensation in conditions of low and high power distance (PD). We research this issue from two different perspectives using two studies. In Study 1 we implement a macro-level approach to test the impact of customer anger intensity on compensation in two countries – Singapore (h...

Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace.

This study advances the literature on workplace deviance, addressing retaliation victimization in the context of interpersonal mistreatment. Using survey data from 1,167 public-sector employees, the authors investigated experiences of work retaliation victimization and social retaliation victimization among employees who have vocally resisted interpersonal mistreatment. Regression analyses sugg...

The Effects of Anger in the Workplace: When, Where and Why Observing Anger Enhances or Hinders Performance